Your delivery time depends entirely on your location within Australia. Generally, you can expect your custom pet cremation urn to arrive at your doorstep within 9 days from your final design approval date. We partner with reliable, trackable courier networks to assure the timely and safe delivery of your pet’s sacred resting place.

Absolutely. When you choose a personalised photo pet urn, our design team will email you a digital proof before printing the final wrap. You can review the layout and request as many changes as you need until you are entirely happy with the look of your pet's name, dates, and images. We believe your involvement is vital to creating a tribute that perfectly captures their unique spirit.

Yes, we take extra precautions to protect your pet ashes box during transit. Each photo-wrapped urn is carefully nestled inside a premium, heavy-duty presentation box, which is then thoroughly bubble-wrapped and securely boxed for shipping. We treat every package with the utmost respect to ensure it arrives in pristine condition.

Yes, we lovingly craft and ship our personalised pet cremation urns to families worldwide. Please note that international transit times vary depending on your country's customs regulations and location. We will always keep you updated on your parcel's progress as it travels to you.

Yes, the moment your order leaves our studio, you will receive an automated shipping confirmation email complete with a tracking number. This allows you to follow your pet memorial's journey directly from Rapt In Rainbows to your doorstep.

No, we do not recommend placing our urns outdoors. Our custom photo-wrapped pet urns and solid timber accents are designed strictly for indoor display. To preserve the vibrant quality of your pet's photographs, custom text, and the integrity of the materials, please keep the urn in a dry indoor space away from moisture and direct sunlight.